Competition infuses institutions and their services, rendering wider benefits to a country. Financial institutions with integration to international markets currently offer a wide range of services compared to a limited number of services. Increased competition in the financial sector impacts the access of firms and households to financial services and external financing thus affecting economic growth.
NDB Bank is one of the fastest-growing financial services conglomerates in Sri Lanka, with the strategic mission to be the dominant leader in the financial services and banking sector. The Bank has been a catalyst in the development of the nation, strengthening and empowering entrepreneurs, corporates and individuals from all aspects of the economy.
For achieving excellence in customer service and selling, banks need to clearly know detailed understanding of customer needs, expectations and values and based on these they need to develop unified organizational mindset, processes and systems to deliver the service excellence. Organizations that invest the time, energy and resources required to achieve excellence in customer service will be the ones that will thrive and grow.
Ultimma Training organized two days’ workshop for Trainee Business Development Associates, Business Development Associates and Business Development Executives. The programme was targeted about the knowledge of Advanced Selling which would enable them to carry out a successful strategic relationship management with customers.
A total of 60 participants participated in the two days’ workshop as it counts as the 4th successive batch from NDB. Ultimma Training conducted a very interactive approach where more activities used to educate the participants in contrast to a lecture type workshop.
The participants were made to learn by practicing what they were expected to perform in the field.
Doesn’t it sound well? Share your views and ideas with us…..