February 28, 2019

Customer Service Training by Ultimma Training

NDB Bank plays a role of catalyst in the financial services industry by creating superior shareholder value and contributing to the national development through the empowerment of individuals with innovative financial solutions.

Banking is a competitive industry high quality customer care is invaluable to cultivating and retaining customers. Friendly, knowledgeable bank employees can project a positive image of your institution to customers. Employees should be able to address common customer concerns, questions and complaints and resolve matters quickly.

Ultimma Training organized two days’ workshop in the North & East region to its field force. The programme was targeted about the knowledge of customer servicing which would enable them to carry out a successful strategic relationship management with customers.

 A total of 40 participants from the North & East participated in the two days’ workshop. Ultimma Training conducted a very interactive approach where more activities used to educate the participants in contrast to a lecture type workshop.

The participants were made to learn by practicing what they were expected to perform in the field. All participants rated as ‘Excellent” at the end of the Training.

Doesn’t it sound well? Share your views and ideas with us…..

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